Kio support
Something not working, a question, or an idea for Kio? Write to us. Every message is read.
It helps to say which iPhone you have, what you tapped and what you expected. Inside Kio you can also tap your photo at the top of Home, then Send feedback.
Getting started
How do I add my family?
In Kio, tap your photo at the top of Home, then Family. Start your household and tap Invite. Send the code or link to the others; it works for 7 days. Children and others without a phone can be added by name.
I got an invite code
Tap the link on your iPhone with Kio installed, or open Kio, tap your photo, then Family → Join and type the code.
How do I tell Kio something?
Type it in the chat the way you’d text a friend, for example “dentist for Mia Thursday 4pm”. Kio shows what it saved; tap it to change anything.
Reminders
I’m not getting reminders
On your iPhone, check Settings → Notifications → Kio is allowed, and that a Focus or Sleep mode isn’t hiding them. In Kio, tap your photo, then Notifications to see your next alert and send a test one.
A reminder went to the wrong person
Open the item and change who it’s for. Kio reminds the person it’s for if they have Kio, otherwise the grown-ups in the family.
Sharing
A friend sent me a plan link
Open it to add the plan to Apple or Google Calendar; you don’t need Kio. If you have Kio, tap Add to my Kio.
Account
I forgot my password
On the sign-in screen, tap Forgot password? and follow the email. Already signed in? Tap your photo, then Change password.
How do I delete my account?
Tap your photo at the top of Home, then Delete account and data. It deletes your account, settings, chats and personal reminders, and removes you from your family. Can’t sign in? Email us from the address on your account and we’ll do it for you.
Privacy
What Kio keeps and why is in the privacy policy. Privacy requests: privacy@getkio.app.