Kio privacy policy

Last updated November 10, 2026

Kio is a family assistant: you tell it about appointments, bills, lists and notes, and it reminds you. This page explains what Kio keeps, why, and how to delete it. The short version: Kio keeps only what you give it, uses it only to help you and your family, never sells it, and never shows you ads.

What Kio keeps

• Your account: your name and email, so you can sign in (handled by Google Firebase Authentication).
• What you add: reminders, events, bills, lists, notes and trips, with their dates and times.
• Your Ask Kio chats: what you typed and Kio’s replies, so you can pick a chat up again later. They are personal: your family can’t see your chats.
• Settings: alert times, morning summary and similar choices, and your time zone so alerts arrive at the right time.
• Bank (only if you connect one): through Plaid, Kio reads balances and transactions to show spending and upcoming bills. Kio never sees your bank password and can’t move money.

Family sharing

If you start or join a family on Kio, the reminders, bills, lists, notes and trips you add are shared with everyone in that family. Your chats, bank connection and settings stay yours.

How it’s used

• To show your days, send your alerts and answer your questions in Kio.
• Alerts are scheduled on your phone; Kio’s server works out what’s due.
• Kio does not sell your information, share it with advertisers, or use it to track you across other apps.

Where it’s stored

On Google Cloud (Firebase and Cloud Run) in the United States, encrypted in transit and at rest. Bank access keys are kept by the server only and are never sent to your phone.

Services Kio uses

• Google Firebase / Google Cloud for sign-in, storage and the Kio server.
• Google Gemini (paid service), only for a chat message Kio couldn’t fully understand on its own: the message is sent (for a business, with its offers and client names as hints) to work out what you meant. Kio checks the answer and asks you before saving anything it had to guess. Now and then a message Kio did understand is also sent, to measure how often Kio’s own rules get it right; only counts are kept from that, never the message. Google doesn’t use any of it to train its models.
• Help Kio learn (off unless you turn it on in Settings): when on, each booking you tell Kio keeps a small example — your message with phone numbers removed, what Kio understood, and the final booking — so we can improve how Kio reads messages. Only you can see or export them; you can delete them any time, and they go with your account.
• Anonymous message patterns (always): to check that Kio saved what you meant, it notes whether you kept or quickly changed what it understood. It keeps only the pattern of the message, with names, days, times, numbers, phone numbers and emails removed (for example “{person} birthday {day}”), never the message itself, and it can’t be traced back to you.
• Plaid, only if you connect a bank. See Plaid’s privacy policy.
• Apple to deliver notifications.

Delete your account

In Kio, tap your photo at the top of Home, then Delete account and data. Kio disconnects any bank, deletes your account, settings, chats and personal reminders, and removes you from your family. Things you shared with a family stay with that family (if you were the only member, they’re deleted too). You can also disconnect a bank at any time in Connections, which deletes its data from Kio.

Children

Kio is meant to be used by adults managing a family’s plans. Kids can be mentioned in reminders (“dentist for Mia”), but Kio is not designed for children to use on their own.

Changes and questions

If this policy changes, the date at the top changes too, and anything important will be explained in the app. Questions or requests: email privacy@getkio.app.